Help

Contact support

Open Settings → Support in the app. Your message includes the app version, platform and recent error details, which helps us investigate. It does not include the names of your habits.

You can also email admin@synthesistventures.com. A person reads and replies to these messages. We usually reply within a day or two, and will respond within 30 days.

Reporting a problem

Include what you can from this list:

• What you expected to happen and what happened instead.
• The steps that led to the problem, starting from opening the app.
• Roughly when it happened and whether it happens every time.
• Your device and app version. The version is at the bottom of Settings.
• A screenshot, if it helps explain the problem.

Leave out passwords and payment details. We will never ask for them.

Common questions

What happens to my streak if I miss a day?

It depends on what you completed and whether you have a Streak Freeze available.

• Ember versions earn streak credit. Complete the smaller version you set for a habit, such as reading one page.
• Streak Freezes cover missed days. An available freeze is used automatically to protect your streak.
• You can log yesterday’s habits. If you did something and forgot to record it, the app lets you add it the next morning.
• Partial completion affects the fire. Completing some Runes can keep it lit with a smaller boost.

If your streak ends, you can start a new one. Runes already engraved in your cairn remain engraved.

Will I lose my data if my subscription expires?

Your account becomes read-only. You can view your history, organise your Runes and Rituals, and export your data. Completing Runes and earning progress requires an active subscription.

We keep your account and its records when a subscription expires. You can subscribe again to resume recording progress.

How do I cancel my subscription?

Cancel through the store where you subscribed:

• Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Torchkeep → Cancel.
• iPhone or iPad: Settings → your name → Subscriptions → Torchkeep → Cancel.

Cancellation stops the next renewal. You keep access for the period you have already paid for. The account then becomes read-only. Refund requests also go through the store.

Cancel your subscription before deleting your account.Deletion does not stop store billing, and we cannot cancel a store subscription for you.

Export, reset or delete your data

In Settings, you can export your data, clear your progress with Fresh start, or delete your account. These actions take effect immediately in the app. If you cannot access the app, use the data-request page. The privacy policy explains what is removed and what is retained.

Help with the game

The FAQ explains Runes, Rituals, the cairn, Quests and the Journey. If your question is still unanswered, email us.