TorchkeepDelete your account or data
Request a copy of your data, remove selected records or delete your account.
You can do this in the app. Open Settings and choose Export my data, Fresh start or Delete account. These take effect immediately. Use this page if you cannot access the app or want help with a request.
What each option does
| Request | What happens | In the app |
|---|---|---|
| Send me a copy of my data | Receive a file containing your account data. This leaves your account unchanged. | Settings → Export my data |
| Delete some of my data, but keep my account | Fresh start clears completions, streaks, Quests, Journey progress, Coins and inventory. It keeps your account, sign-in and unlocked flame colours. For a smaller deletion, specify which data you want removed. | Settings → Fresh start |
| Delete my account and everything in it | Permanently delete your account and its data, apart from the trial record explained below. Deleted accounts cannot be restored. | Settings → Delete account |
What deleting your account erases
Account deletion removes your profile and hero, Runes, Rituals, completion history, streaks and freezes, engravings and cairn, Quests and parties, Journey progress, Coins, inventory, chests, oaths, companion links, notification tokens and analytics identity. It cannot be undone. See the privacy policy for backup and provider retention.
The retained trial record
We retain a pseudonymised trial record for up to 12 months to prevent repeated free trials. It contains a one-way hash of your email address, unused trial days and an expiry date. We cannot reverse the hash to read your address. The record expires automatically and does not delay account deletion. See the privacy policy for details.
Your subscription is separate
Cancel your subscription in Google Play or the App Store before deleting your account. Account deletion does not stop billing. We cannot cancel a store subscription for you.
Make the request
This form prepares a message in your email app. Review it and send it from the address linked to your Torchkeep account. We verify ownership before acting on a request. This page does not confirm whether an email address has an account.
What happens next
We reply to verify account ownership, then carry out your request within 30 days. There is no charge and you do not need to give a reason.
If you have not heard from us within 30 days, follow up at admin@synthesistventures.com.